Let us conduct your customer survey
It doesn’t matter how smart or well-designed a survey is – if it’s not based on high quality data collection, it won’t reflect reality. In that case it won’t provide the reliable decision-making basis it was intended to, which can cause more harm than good.
Since 1999, we have been helping companies and organisations understand how consumers perceive their products and services.
Our customer surveys contribute to a better understanding of customer’s behaviour and their perceived quality.
Gaining insight into customers’ views gives you the valuable information you need in order to continuously develop your offering, improve customer loyalty and boost your sales. There is a strong link between customer satisfaction and a company’s profitability.
Our customer surveys can be carried out using various data collection methods such as telephone interviews, online interviews or postal questionnaires. We use the data collection method that best suits your needs. Sometimes different methods can be combined to increase the response rate.
The results of your customer survey are compiled and delivered in your chosen format.
References and experience of customer surveys
PFM Research i Sverige AB implements an average of 500 surveys per year for companies and public organisations in
our local region, in Scandinavia and throughout Europe, which provide a reliable basis for decision-making.